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Short of location....Spunky's or Action?
- Thread starter Floored
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Island Hopper
New member
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I think every shop has their good and their bad, I've dealt with both you mentioned and haven't had too much problems other than a few minor gripes. On the other hand I know people who claim to have poor service from one or the other, of course I'm only getting one side of the story.
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I think every shop has their good and their bad, I've dealt with both you mentioned and haven't had too much problems other than a few minor gripes. On the other hand I know people who claim to have poor service from one or the other, of course I'm only getting one side of the story.
Floored
Active member
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Being in the service industry, I'm all too familiar that you can't please everyone all the time, but patterns of service are important. As I'm unlikely to do much of my own service, mechanical expertise and understanding of the bikes they sell would be my #1 need. Listening to the chat about KTM's, there seems to be some question whether the dealers are supplying that.
If what I'm looking for doesn't exist, then a strong sales staff(or management) that will look out for their customers may have an important role.
My point is that I'm not asking only for people to slam the dealers (although that info is important too), but I'd also like to here the good things, and even the Ho Hum.
Often the less you can say either way about a shop, the better it's run.
imported post
Being in the service industry, I'm all too familiar that you can't please everyone all the time, but patterns of service are important. As I'm unlikely to do much of my own service, mechanical expertise and understanding of the bikes they sell would be my #1 need. Listening to the chat about KTM's, there seems to be some question whether the dealers are supplying that.
If what I'm looking for doesn't exist, then a strong sales staff(or management) that will look out for their customers may have an important role.
My point is that I'm not asking only for people to slam the dealers (although that info is important too), but I'd also like to here the good things, and even the Ho Hum.
Often the less you can say either way about a shop, the better it's run.
Island Hopper
New member
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I don't often take my bikes in for service unless it's warranty covered and at times I question that. 2 times my 640 has been in the shop once for recall wheel replacement{must be performed by dealer} and once to repair a leaky valvecover under warranty {upon where the dealer did a crappy job and I had to fix it myself}. I do 99.9% of the service and maintence on my bikes myself, this way one becomes famililar with the workings of the bike, which helps to diagnose and fix problems that may happen out in the backcountry {I do a lot solo exploring}. But some owners are not into repairing stuff or getting greasy so I can see where a good service dept. would be important, also on group rides usually one rider always seems to be a fix it wizard and that helps too. There is one fellow in the service dept. at Spunkys that I've delt with who seems pretty good, don't know about the rest.
imported post
I don't often take my bikes in for service unless it's warranty covered and at times I question that. 2 times my 640 has been in the shop once for recall wheel replacement{must be performed by dealer} and once to repair a leaky valvecover under warranty {upon where the dealer did a crappy job and I had to fix it myself}. I do 99.9% of the service and maintence on my bikes myself, this way one becomes famililar with the workings of the bike, which helps to diagnose and fix problems that may happen out in the backcountry {I do a lot solo exploring}. But some owners are not into repairing stuff or getting greasy so I can see where a good service dept. would be important, also on group rides usually one rider always seems to be a fix it wizard and that helps too. There is one fellow in the service dept. at Spunkys that I've delt with who seems pretty good, don't know about the rest.
P
Pee Wee
Guest
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First off, I work for SG Power in Victoria, we service a shit load of KLR's but no KTM's. I know all the guys at Action, great bunch of guys, they do good work. I've never had my bike into Spunky's, I did buy one there, so I can't comment personnaly....but a few of my Nanaimobuddys all bring there bikes to us in Victoria.
If there closer to you, then give them a shot before you discredit a shop on HEARSAY, as opposed to actual bad service. :talk:
imported post
First off, I work for SG Power in Victoria, we service a shit load of KLR's but no KTM's. I know all the guys at Action, great bunch of guys, they do good work. I've never had my bike into Spunky's, I did buy one there, so I can't comment personnaly....but a few of my Nanaimobuddys all bring there bikes to us in Victoria.
If there closer to you, then give them a shot before you discredit a shop on HEARSAY, as opposed to actual bad service. :talk: